after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Thu May 29, 2014 10:53 am

Is this with 4.11.5? I haven't seen a post about that so if so please send us log files via a support ticket and post your ticket number here please.
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Re: after update to 4.11 PT4 doesn't work

Postby One23drumm » Thu May 29, 2014 11:26 am

Nice, everything FINALLY works fine for me - after cache rebuild in v4.11.5 the import speed has become normal.

BUT - the important thing: I have done TWO cache rebuilds (after updating to 4.11.3 and to 4.11.5 versions). So if you have rebuilt cache before 4.11.5 update - you need to do it again, I guess.

More information: I've installed updates one after another (4.10.9 -> 4.11.1 -> 4.11.2 -> 4.11.3 -> Full Cache Rebuild -> 4.11.4 -> a little database update -> 4.11.5 -> Full Cache Rebuild). My PostgreSQL version is 9.0.15. I play mainly PokerStars Zoom tables. I hadn't had any troubles with HUD in any 4.11.x version.

And again - big thanks to the development team.
Last edited by One23drumm on Thu May 29, 2014 11:45 am, edited 4 times in total.
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Re: after update to 4.11 PT4 doesn't work

Postby ActionOnMe29 » Thu May 29, 2014 11:28 am

4.11.5 fixed the HUD issues for me, no errors so far.

Thanks for this release, you guys are awesome!
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Re: after update to 4.11 PT4 doesn't work

Postby smartchecker » Thu May 29, 2014 11:41 am

Everything is running smoothly now and much better than before - congratulations!
Support Ticket #152364

Edit: There is no all in ev graph for today
Last edited by smartchecker on Thu May 29, 2014 11:47 am, edited 1 time in total.
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Re: after update to 4.11 PT4 doesn't work

Postby bozaking » Thu May 29, 2014 11:47 am

I am getting this error message when i try to rebuild cache. updated to v4.11.5 : https://i.imgur.com/LhuMSFN.png
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Re: after update to 4.11 PT4 doesn't work

Postby potamito » Thu May 29, 2014 11:47 am

One23drumm wrote:Nice, everything FINALLY works fine for me - after cache rebuild in v4.11.5 the import speed has become normal.

BUT - the important thing: I have done TWO cache rebuilds (after updating to 4.11.3 and to 4.11.5 versions). So if you have rebuilt cache before 4.11.5 update - you need to do it again, I guess.

More information: I've installed updates one after another (4.10.9 -> 4.11.1 -> 4.11.2 -> 4.11.3 -> Full Cache Rebuild -> 4.11.4 -> a little database update -> 4.11.5 -> Full Cache Rebuild). My PostgreSQL version is 9.0.15. I play mainly PokerStars Zoom tables. I hadn't had any troubles with HUD in any 4.11.x version.

And again - big thanks to the development team.

Considering upgrading my PostgrSQL to 9.0.15 version, currently running the 8.4 but not quite sure
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Thu May 29, 2014 12:09 pm

potamito: If you're going to upgrade, go all the way to 9.3.4.
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Re: after update to 4.11 PT4 doesn't work

Postby go2sleepmama » Thu May 29, 2014 12:10 pm

1.- missing the HUDs in player when a play zoom in PS. 2.- doesn't show the stats while a play SNGs MTTs. sent it the .log and a print screen. ID 152140.
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Re: after update to 4.11 PT4 doesn't work

Postby kalashmatick » Thu May 29, 2014 12:19 pm

i upgrate 3-4 hours ago to 4.11.3 , through popup winwdow when PT4 begins ( where lol 11.5?) , so hud works only for me ... what should i do?
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Re: after update to 4.11 PT4 doesn't work

Postby potamito » Thu May 29, 2014 12:25 pm

kraada wrote:potamito: If you're going to upgrade, go all the way to 9.3.4 -- it's the same amount of work and our tests show a modest performance boost from 9.3 (not major enough to be worth upgrading by itself but if you're already doing it . . .).

Would love some guidance/steps for properly doing this, im in the middle of cache rebuilding after installing 4.11.5 patch but feel like it frooze, its been a while since i havent seen any progress...

Image
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