after update to 4.11 PT4 doesn't work

[kraada]

kalashmatick: What is "IP" and "OOP" for preflop stats can change based on the rest of the action during the hand so the preflop statistics do not have these options, only the postflop stats.

Sattva: There were considerable problems with the cache in 4.11.4 and 4.11.5 it is possible that you saw more speed than you should be because the cache wasn't being updated properly.

[sawwee]

Several of my players reported that they see very strange things in their HUDs. Usually almost the whole HUD is empty, almost all the cached custom stats seem to be 0/0. The strange thing is that the same stats give correct number in "Session" view. Several stats looks like "0/0 (This session: 7/8)"
After a deeper examination I realised that the numbers in the cache are incorrect. (That's why the numbers were correct in "This session" view: cache table is not used on that situation).
Many of these players reported slow import performance, too. (Or maybe not the import itself is slow but the HUD update.)

What we already tried:

- Updated PT4 to v4.11.6
- Updated Postgres to 9.0.17
- Deleted all the custom stats and columns manually to not interfere with the stats of the premium addons
- Re-download the premium addons
- After that fuill cache rebuild (we tried that several times)

It doesn't help, problem is the same. What is also interesting: afther the full cache rebuild some stats will work correctly for some players which were faulty previously but some other just go wrong after the rebuild.

I asked my players to send me log files about the process they open a hand in the replayer and see wrong stats, however I'm not sure it will help you because the problem seems to be somewhere during the cache rebuild process. I'll open a support ticket and send you the log files. What else shall I send you to find out the reason of the mentioned problems?

[sawwee]

Ticket number: 153009

[Darvini]

So what do I need to do to the database after installing 4.11.6?

[crtcm]

The problem reappeard to me also, ticket 152666. I attached a printscreen and log files.

[kraada]

Log files are definitely the best start -- we'll get them to the appropriate people and if there's more we need to know we'll ask at that point.

[kruc]

Support Ticket #153039

[Darvini]

4.11.6 NO IMPORTING after housekeeping. Dont you test these?

[sawwee]

Dear PT4 guys, please let us know when may we expect some fix for the mentioned issues! Thank you!

[early_grave]

I have the same problems with 4.11.6, slow import and almost empty HUD.. fix it please