after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

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Re: after update to 4.11 PT4 doesn't work

Postby RL82 » Mon Jun 02, 2014 8:19 pm

Got this message while trying to rebuild cache

"Unable to rebuild cache"
Reason: Error: Unable to execute query Fatal Error
Reason: Error: (ERROR: out of memory DETAIL: failed on request of size 8 CONTEXT PL/pgSQL function
"update_cash_cache_playerrange" line 12 at FOR over SELECT rows)
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Re: after update to 4.11 PT4 doesn't work

Postby Grey Poopon » Mon Jun 02, 2014 9:28 pm

This is really absurd, how can a company like this fuck up a routine update this bad???? sorry but holy shit guys
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Re: after update to 4.11 PT4 doesn't work

Postby WhiteRider » Tue Jun 03, 2014 3:19 am

RL82 wrote:Got this message while trying to rebuild cache

"Unable to rebuild cache"
Reason: Error: Unable to execute query Fatal Error
Reason: Error: (ERROR: out of memory DETAIL: failed on request of size 8 CONTEXT PL/pgSQL function
"update_cash_cache_playerrange" line 12 at FOR over SELECT rows)

Please go to Database > Database Management and click Housekeeping > Tune PostgreSQL to get the latest values. If the cache still won't rebuild after that try reverting the PostgreSQL tuning from the same button.
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Re: after update to 4.11 PT4 doesn't work

Postby WhiteRider » Tue Jun 03, 2014 3:21 am

Anyone with problems who hasn't posted a ticket, please do. The issues we've seen so far are mostly local issues, although they have helped us identify a couple of remaining minor problems - there should be no issues with hands importing or anything major like that though, so we will need to see your logs to find out what is going on in your particular cases.
Please post your ticket numbers here.

Tutorial: Reporting a problem
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Re: after update to 4.11 PT4 doesn't work

Postby sawwee » Tue Jun 03, 2014 3:43 am

Frankly speaking for me it doesn't seem like local problems. Maybe we are just unlucky or it is because we use the same HUD but approx. 75% of my players experiencing the slow import and wrong cache numbers issue.
(I sent you a few log files already and I'll keep sending a few more, I hope it will help to find the reason and fix asap.)
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Re: after update to 4.11 PT4 doesn't work

Postby Stally » Tue Jun 03, 2014 6:05 am

Messed up values in custom stats in HUD when selecting positions within the HUD profile; values for custom stats in all positions are the same duplicate value in the "Statistics/Overview". Logs of former and screenshot of latter on my ticket. Hope this helps (for my sake and everyone else's!)

https://www.pokertracker.com/contact/ti ... _id=153073
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Re: after update to 4.11 PT4 doesn't work

Postby sawwee » Tue Jun 03, 2014 6:37 am

pt_cache_bug.png
pt_cache_bug.png (5.12 KiB) Viewed 1724 times
Value (total): 3/4
This session: 6/8

This is because there are absolute random numbers in the cache. Session stats don't use the cache and they are correct. Cached numbers are WRONG.

In the last few days I've checked it on more than 20 players' computer. All of them have 4.11.6 installed and ALL of them have the same problem. It is not a local issue.
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Re: after update to 4.11 PT4 doesn't work

Postby 94szabogabor » Tue Jun 03, 2014 7:03 am

same here, v11.6 have a lot of bugs
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Re: after update to 4.11 PT4 doesn't work

Postby kruc » Tue Jun 03, 2014 7:23 am

got this when try to rebuild cache:

error.jpg


error2.jpg
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Re: after update to 4.11 PT4 doesn't work

Postby LRG » Tue Jun 03, 2014 7:33 am

94szabogabor wrote:same here, v11.6 have a lot of bugs


+1 fix it plz asap:)
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