after update to 4.11 PT4 doesn't work

[dastingerpt]

If you haven't rebuilt the cache since updating to 4.11.6 I would suggest you do so - there are some cases where this will make a difference.

Thank you, sir. Will do.

[WhiteRider]

Hello,
I have problems with the latest version 4.11.6 <span title="pt4" name="vocabhighlighterpt4" id="vocabhighlighter325" class="vh2-PT4">PT4</span> (update from 4.11.2).

After the release of the required database rebuild process ended with an error.

Spoiler: show

When I deleted all databases and wanted to set up a new database (I have the latest version of postgresql 8.4) and the database was created and during its connection program ended with the following:

Spoiler: show

Have I a supported version of PostgreSQL, or what to do?

tnx

PostgreSQL 8.4 is supported - but make sure you have the latest version 8.4.21 (the Directions here refer to updating 8.3 but the process is the same for 8.4).

I believe that the error in your screenshot is fixed for the next release, which I expect to be out early next week if everything goes according to plan. In the meantime if you turn the cache flag off for any columns referring to "id_holecard" the cache should rebuild OK.

[mkjmkjmkj]

pokertracker doesnt work after upadting to 4.11.6. when i try to rebuild cache pokertracker freezes

[WhiteRider]

If your database is very large and your system is not powerful then you may not see any progress initially - how long have you let it run for?

When you're not using PT4 for a while please enable logging (Configure > Options) and restart PT4. Make a Backup of just the default Optional Files (no databases) now.
Attempt to rebuild the cache and leave it to run for an hour or more. If you don't see any progress by that time attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on, and attach the backup file too so that we can experiment with your custom stats.

[Sicarius]

My PT4 isn't working either. Would it be an option to just delete my PT4 and HH database and re-install from scratch? Would I just run in the same problems?

[jarvan]

In the meantime if you turn the cache flag off for any columns referring to "id_holecard" the cache should rebuild OK.

This solved my problem. New pt4 works now, after a short test (yet ) much much better.

Thanks for your time

[reraise999]

well after 5 full days of watching it update, it still wasnt done, and my computer went off so the progress got cancelled..
anyway i backed up the db, then deleted all DBs, and it seems to at least be working again.
I guess i'll update when im out for vacation or something

[WhiteRider]

My PT4 isn't working either. Would it be an option to just delete my PT4 and HH database and re-install from scratch? Would I just run in the same problems?

Uninstalling PT4 won't make any difference, and could cause complications.
You could try a new database (Database > Database Management) but if you tell us exactly what is and isn't working for you we'll be able to give you more specific answer.

well after 5 full days of watching it update, it still wasnt done, and my computer went off so the progress got cancelled..
anyway i backed up the db, then deleted all DBs, and it seems to at least be working again.
I guess i'll update when im out for vacation or something

The update is unlikely to need that long, but if you have multiple large databases, lots of custom stats (or inefficient stats) and a less powerful computer it's possible. Without more information it's hard to give you a more detailed suggestion, but if it's working in your new database you may find it better to re-import to your new database (this will apply the import fixes which have been made since you originally imported too).

[sonnyramone]

Pokertracker still not working. Sent new log file with ticket ud 153208.

[WhiteRider]

Thanks - we'll get back to you via your ticket.