HUD STARS ZOOM lags since update

[schnuki007]

Hi,

my HUD on the pokerstars zoom tables only actualize randomly after i updated stars today.

is this problem already known or should i produce and upload some log files?


(win7)

[kraada]

This is not a known problem. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[schnuki007]

at 3#30 oclock the problem occurs again

[AnziMon]

I have same problem (w8)

[kraada]

That wasn't the correct file - we need the PokerTracker4 file not PokerTracker4Web. Please also attach it to a support ticket by going to this page, not by posting in this thread.

[schnuki007]

take a look into the zip archiv , there are three txt files included !

[kraada]

Please attach it to a support ticket and we'll make sure it gets to the right people.

[AnziMon]

Please attach it to a support ticket and we'll make sure it gets to the right people.

I uploaded my file hours ago with link to that thread.

[kraada]

Great we'll look into it and get back to you via the ticket.

[ssiversen]

Same problem here.