HUD STARS ZOOM lags since update

Questions and discussion about PokerTracker 4 for Windows

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Re: HUD STARS ZOOM lags since update

Postby OTwenty » Mon Oct 20, 2014 5:33 pm

Alright I set one up w the logs file. However it does say its about PT3 while i did select PT4... but i guess you'll figure that out.
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Re: HUD STARS ZOOM lags since update

Postby WhiteRider » Tue Oct 21, 2014 3:06 am

Please note that the PokerStars software needs to be completely closed down (not running) when you restart PT4 for the update to be applied. Please be sure to close both down together and restart PT4 first, before you update your ticket.
Thanks.
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Re: HUD STARS ZOOM lags since update

Postby OTwenty » Tue Oct 21, 2014 7:56 am

WhiteRider wrote:Please note that the PokerStars software needs to be completely closed down (not running) when you restart PT4 for the update to be applied. Please be sure to close both down together and restart PT4 first, before you update your ticket.
Thanks.


Nothing updated today. I think it already updated yesterday, so that didnt work, i still experienced all the issues after the update.
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Re: HUD STARS ZOOM lags since update

Postby kraada » Tue Oct 21, 2014 8:13 am

Then please get us a new log via your ticket and we'll take a look - the log will tell us for certain if the update was applied or not.
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Re: HUD STARS ZOOM lags since update

Postby ssiversen » Tue Oct 21, 2014 10:51 am

I saw the fix apply the other day. Testet again today and it is not fixed. Just added new logs to support ticket.
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Re: HUD STARS ZOOM lags since update

Postby OTwenty » Wed Oct 22, 2014 6:21 am

The issue seems fixed since yesterday for me. So i was wrong. Thanks!

Hope the stars update of today didnt do thesame ...
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