Problem with Pokerstars!!!

[yurikag]

Today I have a problem!
When I import hands during the tournaments, my pokerstars tables is freezing!
I made rebuild DB, reinstalled PT4 and pokerstars - nothing helps!

[frischi87]

i have the same problem. but for me, all tables freeze, cashgame too.

[yurikag]

Today??

[frischi87]

Yes, started today. first ui thought it has something to do with the upgrade from trial to full version, but obviously it is something different, since several people have problems starting today

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[frischi87]

i added the logfile to my existing support ticket

[kraada]

Thanks, we appreciate it.

[yurikag]

I'm too

[zequi1998]

Same to me. Sits, MTTs and cash regular and zzoom freezeout

[Destruction]

SAME! After the update...