Problem with Pokerstars!!!

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: Problem with Pokerstars!!!

Postby kraada » Fri Jan 16, 2015 12:48 pm

That doesn't sound like it's necessarily the same issue. So please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: Problem with Pokerstars!!!

Postby eurotic » Sat Jan 17, 2015 3:38 am

It's a confirmed issue with PS and 3rd party software including PT4.

I'm experiencing it for a few days, in PS software improvement thread Stars representative specifically highlighted the problem:
http://forumserver.twoplustwo.com/28/in ... x1425.html

Let's hope it's work in progress..
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Re: Problem with Pokerstars!!!

Postby QOTSAfan » Sat Jan 17, 2015 5:33 am

awaiting a fix, please post the link here when you have one
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Re: Problem with Pokerstars!!!

Postby WhiteRider » Sat Jan 17, 2015 5:52 am

I hope we'll have an update for this soon - the update will be downloaded automatically once it is available (when you restart PT4). We will notify users via the forum and tickets, but there are quite a few threads about this so it may not be posted in every thread.
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Re: Problem with Pokerstars!!!

Postby nommine » Sat Jan 17, 2015 6:36 am

hi, any news from how its going ?
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Re: Problem with Pokerstars!!!

Postby Aceemigrand » Sat Jan 17, 2015 7:09 am

I am having the same problem. Any uodate, any chance to sort it out todaY ?
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Re: Problem with Pokerstars!!!

Postby WhiteRider » Sat Jan 17, 2015 10:16 am

The update has been released now and will be downloaded automatically the next time you restart PT4. Make sure that PokerStars is not running when you restart PT4 so that the update can be applied.
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Re: Problem with Pokerstars!!!

Postby QOTSAfan » Sat Jan 17, 2015 10:52 am

WhiteRider wrote:The update has been released now and will be downloaded automatically the next time you restart PT4. Make sure that PokerStars is not running when you restart PT4 so that the update can be applied.

tyvm!

will post back confirming it worked
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Re: Problem with Pokerstars!!!

Postby nadines1986 » Sat Jan 17, 2015 10:53 am

Zoom still freezing after PT4-Update... . Without PT4 startet Pokerstars works without freezes.
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Re: Problem with Pokerstars!!!

Postby Glavryba » Sat Jan 17, 2015 10:57 am

Sure, it somewhat helped, now it survives a little longer, but... it still freezes.
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