Problem with Pokerstars!!!

[benkeele]

its so tilting, please fix asap

having to play super low stakes where the hud is ok because i cant deal with the frozen hud

[WhiteRider]

Thanks for opening your tickets - we're investigating these reports but we haven't yet been able to reproduce the freeze so your logs help us narrow down the situation which causes it.

Today played another 700 hands zoom plo100 4 tables. About 7 freezes.
Ticket 161783. Sent more logs.

When the freezes happen do the tables unfreeze again or do you need to restart?

[AlexanderR]

No. I need to close them and start new.
There are 2 types of freeze. 1) with the sitout button. When i press proceed playing it dissaperas for few seconds and then appears again. So i need to close the table. 2) without sitout button, the table just freeze with cards or without. And also i need to close it and to open new.
Probably they are the same and probably it only depends on the moment when the freeze occures.
So when table freeze I loose hand and need to close the table.

[AAdouchebag]

When the freezes happen do the tables unfreeze again or do you need to restart?

I play 2 tables. NL50 and one table freeze and I have to restart that table.

[Flexifront]

SAME! After the update...

SAME SAME SAME HERE....sigh

[chris999]

Tables still freeze when you play zoom. I have hard time believing you haven't been able to replicate it. I was 4 tabling 50 nl zoom and it froze twice within half an hour as I started playing.

[SnakeMan]

Freeze Hud zoom nl25_sh Support Ticket #161839

[Glavryba]

Today it took playing 1.5k of zoom hands before 1st freezing. But the bug's still alive.

[minotaurs]

So today on 19th january, is the problem fixed for SNG's?

[WhiteRider]

Freeze Hud zoom nl25_sh Support Ticket #161839

This is a different issue to the tables freezing - the Hud doesn't update for every hand at 25NL tables because some hands are missed. The development team are also working on a fix for this.

Today it took playing 1.5k of zoom hands before 1st freezing. But the bug's still alive.

Can you confirm what behaviour you saw? Did the Hud fail to update for a hand, or did the whole table freeze?
What stakes were you playing?

So today on 19th january, is the problem fixed for SNG's?

If you do not play Zoom tables you should not have the Zoom Hud option enabled - you can turn it off via Configure > Sites & Import Options > PokerStars.