how to fix this?

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how to fix this?

Postby vegaskid89 » Mon Apr 20, 2015 11:01 pm

Trying to reinstall pt4 and getting errors, not sure why I cant just cruise through setting it up.

http://i.imgur.com/WE7g4yA.jpg

what do I do?
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Re: how to fix this?

Postby WhiteRider » Tue Apr 21, 2015 2:36 am

That suggests that PokerTracker cannot connect to PostgreSQL - did you uninstall PostgreSQL, or install it manually and choose a different port or password?
If you uninstalled PostgreSQL you will need to make sure it is fully uninstalled and then re-install it - our guides are here if that is the case.
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Re: how to fix this?

Postby vegaskid89 » Tue Apr 21, 2015 1:25 pm

yeah I uninstalled Post also, should I download that first?
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Re: how to fix this?

Postby vegaskid89 » Tue Apr 21, 2015 1:34 pm

Do you have a download link? Theres so many im not sure which one to do.
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Re: how to fix this?

Postby kraada » Tue Apr 21, 2015 3:41 pm

Do you have a 64 bit operating system?
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Re: how to fix this?

Postby vegaskid89 » Tue Apr 21, 2015 3:46 pm

yes
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Re: how to fix this?

Postby WhiteRider » Wed Apr 22, 2015 2:36 am

This is the download page - we currently recommend PostgreSQL 9.3, and this is the direct link to the 64-bit Windows version.
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Re: how to fix this?

Postby vegaskid89 » Wed Apr 22, 2015 2:53 am

what am i suppose to do at this point?

http://i.imgur.com/mQrId7p.png
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Re: how to fix this?

Postby WhiteRider » Wed Apr 22, 2015 2:55 am

You can skip the Stack Builder step - follow our installation guide if you're not sure what to do.
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Re: how to fix this?

Postby vegaskid89 » Wed Apr 22, 2015 3:41 am

I followed the steps but i cant get postsql to run, it wont show up on my processes tab and says to contact someone for personalized support. I feel like its a spider web im just tangling up more and more. =/
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