Connection Lost to Database: PT4 DB

[Florian87]

Hello,

here is the message in red that i suddenly got when trying to import my hands yesterday :

Connection Lost to Database: PT4 DB

it happened all of the sudden during my session while i haven't changed a thing for the last weeks on my mac.

I also sent the log files to your support, hope that can help but in the mean time if there is something I can do to make it work again, please let me know. (already restarted the whole Mac).

Thanks

[kraada]

Open Applications -> Utilities -> Terminal and type this at the terminal and hit enter and paste the output here for me:
ps -ax | grep -i postgres

[Florian87]

There it is

[kraada]

You have two PostgreSQL installations running - 9.0 and 9.3.

Run this command:

sudo du -hs /Library/PostgreSQL/*

and type in your Mac password (you won't see *s, just type and hit enter) and it should show you the sizes of the different directories. Uninstall the one not in use (it'll likely be significantly smaller if you have any decent number of hands installed) and reboot and then you should be all set.

[Florian87]

Ok, is it safe to remove completely the useless 9.3 database simply by right clicking on the icon -> delete ,in the pgAdmin3 software or should i use another program for that purpose ?

[kraada]

You can just uninstall the one you aren't using. Our uninstall guide for OS X is here.