"Date: Today" & "Date: Yesterday" bugged

Questions and discussion about PokerTracker 4 for Windows

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"Date: Today" & "Date: Yesterday" bugged

Postby nowomannotilt » Thu Oct 29, 2015 8:43 pm

Hi!

A week ago i found some problems refreshing my sessions. When i filter by date (Date: Today) pt4 showme the games from yesterday, and with "Date: Yesterday" showme the games from 2 days ago. I tested in the tournaments label, no idea about cash. I get the right filtering by "Select Date: XX-YY-ZZZZ" and choose todays date.

Mac user, pt 4.14.7

P.D.: Sorry my english!
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Re: "Date: Today" & "Date: Yesterday" bugged

Postby WhiteRider » Fri Oct 30, 2015 4:16 am

Please confirm that your computer is set to the correct timezone and date.
Are the dates and times of the hands correct in PT4 reports?
What is 'My Day Starts At' set to in Configure > Reporting Options?
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Re: "Date: Today" & "Date: Yesterday" bugged

Postby nowomannotilt » Fri Oct 30, 2015 12:26 pm

Hi WhiteRider!

-The timezone and date are set up to auto-adjust by Apple Europa, and yes, are ok.
-Yes, the hand history shows the correct date, and pt4 shows the dates ok.
-11 a.m.

If you need screenshoots or something i can upload.
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Re: "Date: Today" & "Date: Yesterday" bugged

Postby kraada » Fri Oct 30, 2015 1:21 pm

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: "Date: Today" & "Date: Yesterday" bugged

Postby nowomannotilt » Fri Oct 30, 2015 3:32 pm

Hi!

Today are working correct, i think that was my fail for uncheck the auto-adjust the time and date from the ios clock. Anyway, can you saidme if i can run the loggin enable function in mac?

If the next days i will see the same problem, i submit any bug.

Thanks!
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Re: "Date: Today" & "Date: Yesterday" bugged

Postby kraada » Fri Oct 30, 2015 4:10 pm

You can enable logging in OS X by clicking Configure -> Options -> Logging Enabled, then restarting PT4.
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