Registered product getting registration error???

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Registered product getting registration error???

Postby cov_bloke » Mon May 26, 2008 7:19 am

Hello.

I have been using a registered version of PAH for over a year now.

On start-up I get a registration error. It says that I have to verify that today is 26th May and allow access to internet to continue registration.

Pressing OK gets me to a splash screen that says it's the Trial Version. And that I have 0 days left. I try putting in my original code but I just go round in circles.
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Re: Registered product getting registration error???

Postby aok123 » Mon May 26, 2008 8:08 am

same exact problem
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Re: Registered product getting registration error???

Postby Brindell » Mon May 26, 2008 8:20 am

Same exact (very frustrating) problem.
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Re: Registered product getting registration error???

Postby raw8 » Mon May 26, 2008 8:25 am

Same
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Re: Registered product getting registration error???

Postby rickj » Mon May 26, 2008 9:59 am

I am getting the same error.....has anyone figured out why?
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Re: Registered product getting registration error???

Postby Brindell » Mon May 26, 2008 10:54 am

This just in from Support:

" Support Messages
Message left on May 26, 2008 10:30AM
Thank you for contacting Pokertracker support. There are known issues w/the PAHUD server currently, and this has caused the date error you have when trying to use PAHUD. We are resetting everyone's PAHUD codes right now, and expect it to be resolved in 12-24 hours. Once your code has been fixed, it will register again. Please continue to try once an hour or so to register your key with us. If you have lost your key, you can get it again here: Registration Issues - Need Registration Code

~ Thomas
[PokerTracker Support]"

I just retried it and it worked! :D
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Re: Registered product getting registration error???

Postby raw8 » Mon May 26, 2008 12:08 pm

Doesn't work. No answer yet from support.
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Re: Registered product getting registration error???

Postby aok123 » Mon May 26, 2008 6:55 pm

still no luck here either
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Re: Registered product getting registration error???

Postby kraada » Mon May 26, 2008 8:05 pm

Please be patient, we are working through the registration codes as fast as we can.

If you must have a workaround, some people have experienced success by closing PAHUD completely, resetting their computer's date to 5/24, then restarting PAHUD. Once PAHUD starts, you can reset your date to the current date so long as you don't close PAHUD.

But we are hoping this situation will be resolved within a few more hours.
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Re: Registered product getting registration error???

Postby jeffnc » Mon May 26, 2008 10:37 pm

Same registration problem, the workaround suggested is working for me right now....
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