PT4 stopped working

[purplekush]

Hello,

I've been using PT4 for a long time now with Windows 8, and suddenly it stopped working properly. My HUD doesn't appear anymore when I play.
I've tried housekeeping, and rebuilding the cache. Housekeeping finished, but rebuilding cache crashes after a few minutes and everything freezes.

When I launch "get hands while playing", i get duplicates and no HUD appears, , when I click on "Stop getting hands" it never stops and I have to force it.


I tried as well using the setup assistant but it stays stucked on importing hands but it never starts.

I uninstalled and reinstalled PT4.

Nothing of this worked.

Please tell me what to do! I didn't do anything with postgres yet because I know we have to do it a certain way and I'm not sure.

Thanks for your help.

[WhiteRider]

If the cache rebuild failed you'll need to do that again. Please enable logging (Configure > Options) and restart PT4 then start the cache rebuild again. If it fails please take a screenshot of the error and attach it to a Support Ticket along with the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) so that we can see what is going on.

Tutorial: Reporting a problem

[purplekush]

Hello,

I don't get an error, it's just that PT4 freezes and becomes white but no error message.

Yesterday I tried the Custom cache rebuild, it took all night but worked.

Now I'm using the setup assistant and it seems to ben importing many hands!! So I hope my problem is over.

I also created a ticket yesterday evening.

Thank you for your help and Happy New year!

[le4_prince]

hi my 2016 calendar is not there hope its still tracking what shall i do

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.