Import Issues

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: Import Issues

Postby Flag_Hippo » Sun Jan 01, 2017 8:21 am

Also do you get one, both or neither of the errors from your first post if you try and rebuild the cache on a new database?
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Re: Import Issues

Postby ZakWray » Sun Jan 01, 2017 10:51 am

Okay so my interpretation of the second thread you linked is there is no solution to the current issue i have? It would be nice just to go back to how things were, i mean i did not change anything or add anything re: stats for this to happen. I simply use a custom HUD which I have used for years and I know its the chosen HUD which many regulars use to play the tournaments i play and afaik nobody else has had this issue.

At the moment I have created a new database and it works fine. I do not get any errors when i do a full cache rebuild. I don't see what the difference is between my old and new database?
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Re: Import Issues

Postby Flag_Hippo » Sun Jan 01, 2017 4:08 pm

Since you are not getting the same errors on the new database that indicates a database issue with your original database. You can try a reindex via the "Database > Database Management window" - to do that select the affected database, then click "Housekeeping > Reindex". After the housekeeping is complete you should try a full cache rebuild again where hopefully you won't get the same errors again but if you do then I would recommend continuing with the new database instead.
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Re: Import Issues

Postby ZakWray » Mon Jan 02, 2017 7:59 am

I tried this overnight and I get the second error message after doing the reindex: :( I also get the same message after the vacuum is finished too so it repeats twice but I am no longer getting the first error message
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Re: Import Issues

Postby ZakWray » Mon Jan 02, 2017 8:29 am

..although i guess that only happens when I try the full cache
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Re: Import Issues

Postby Flag_Hippo » Mon Jan 02, 2017 4:32 pm

The first possible reason of that error is a result of data corruption from a computer crash/powercut while the database was active although it can also be caused by faulty hardware. If the reindex wasn't able to fix the error then I recommend continuing with the new database instead.
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Re: Import Issues

Postby ZakWray » Mon Jan 02, 2017 7:05 pm

Yeah i think i have had a couple of crashes/cuts lately so probably is the cause. Could there be a solution/fix to this at a later date? I will continue with the new database then, thanks for your help.
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Re: Import Issues

Postby Flag_Hippo » Tue Jan 03, 2017 5:16 am

Unfortunately if the reindex didn't fix the corruption there isn't another solution other than starting a new database.
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