A version of pokertracker is already running

[sxnahm]

Removing the ~/.pokertracker4.pid worked.

[kraada]

If you have any further issues, please do create a support ticket - that is the best way for us ot make sure any further issues are resolved.

[Owl4Ever]

I have this problem and have submitted a support ticket. Given that it is mid-late afternoon UK time on a Saturday, how long can I expect to wait for an answer?

[WhiteRider]

We are a little shorthanded over the weekend so I'm not sure exactly how long it will take - I wouldn't expect it be more than 24 hours though.

[Jhain]

I just got this error message! I tried uninstalling then installing the latest version. Still says A version of PT is already running. Please help

[kraada]

Have you followed the above steps to remove the pokertracker4.pid file?

[GATORADE87]

Ho acquistato poker tracker 4, una volta installato, provo ad aprirlo, ma non funziona mi dice " A version of pokertracker is already running "
cosa devo fare?
bought poker tracker 4, when installed, try to open it, but it does not work tells me "A version of PokerTracker is already running"
what should I do?

[Flag_Hippo]

1. Confirm where your PostgreSQL is on your Mac, probably here:

/Library/PostgreSQL/x.y

"x.y" will be two numbers such as "8.4", "9.0", etc.

2. Open a terminal in "Utilities". In the terminal window copy/paste this:

sudo rm /Library/PostgreSQL/x.y/data/postmaster.pid

Substitute the "x.y" in that command with the numbers you noted in #1.

You want to delete "postmaster.pid" so answer "y" if the command finds it.

3. Next reboot and try starting PokerTracker 4 again.

If you have any further trouble please open a Support Ticket along with your PokerTracker4.log file:

Guide: How to Create & Submit a PokerTracker4.log File

[masterblaster1984]

im getting this everyday. even when i have just started my notebook. i try to close it in the task area but the problem remains.
i have to restart my notebook many times and once in a blue moon the pt4 works normally. and the notebook is not old at all.

how to i start to solve it?

[Flag_Hippo]

1. Confirm where your PostgreSQL is on your Mac, probably here:

/Library/PostgreSQL/x.y

"x.y" will be two numbers such as "8.4", "9.0", etc.

2. Open a terminal in "Utilities". In the terminal window copy/paste this:

sudo rm /Library/PostgreSQL/x.y/data/postmaster.pid

Substitute the "x.y" in that command with the numbers you noted in #1.

You want to delete "postmaster.pid" so answer "y" if the command finds it.

3. Next reboot and try starting PokerTracker 4 again.

If you have any further trouble please open a Support Ticket along with your PokerTracker4.log file:

Guide: How to Create & Submit a PokerTracker4.log File