Are your hands importing? Please check that everything is still
configured correctly. If you have any further trouble press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging, reproduce this problem and then report it via our
support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.