4-max hyper shootouts on PS

[DebtsNBooze]

Hi,

I just realized that the results for 4-max hyper shootouts are wrong in my database, whenever I finished 1st it counted as if I lost (see screenshot attached).
Anything I can do to fix this?

Thank you!

[Flag_Hippo]

Please make sure you are saving and importing PokerStars tournament summaries as well as the hand histories. We recommend that you have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PT4 (in Configure -> Sites & Import Options -> PokerStars).

If you have not been saving tournament summaries and/or have incorrect results you can request a CSV playing audit from the PokerStars software. PokerTracker 4 will import that file and update your results information accordingly. To manually import that file when you receive it select "Get Hands From Disk" after clicking "Play Poker". For any tournaments with incorrect data you can also update the information manually using the Tournament Results window.

[WhiteRider]

For these type of tournaments you need to make sure that tournament detection does not run after the first match, which can happen if there is a break before the second round. To do that go to Configure > Sites & Import Options > Tournaments and turn off the 'Run Detection Post Import' option.