Pokerstars does not appear to be installed.

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Pokerstars does not appear to be installed.

Postby Kubsoneiro » Mon Aug 28, 2017 8:08 am

Hello.
My problem is that when Im trying to configure PokerStars it shows message "Pokerstars does not appear to be installed.". It still imports hands, HUD works, but Im having problems trying to open table threw TableTracker.
When I wanted to open PokerStars threw PokerTracker, nothing just happened. So maybe it's because of that message?
Please give me some tips, how to fix it.
Thanks.
Kubsoneiro
 
Posts: 4
Joined: Tue Jul 18, 2017 1:56 pm

Re: Pokerstars does not appear to be installed.

Postby Kubsoneiro » Mon Aug 28, 2017 8:30 am

Also I can't launch Pokerstars threw that application.
Kubsoneiro
 
Posts: 4
Joined: Tue Jul 18, 2017 1:56 pm

Re: Pokerstars does not appear to be installed.

Postby Flag_Hippo » Mon Aug 28, 2017 4:04 pm

Try reinstalling your PokerStars client and if that does not resolve the issue then enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder. Also please let us know what PokerStars skin you are playing on.
Flag_Hippo
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Re: Pokerstars does not appear to be installed.

Postby Kubsoneiro » Tue Aug 29, 2017 7:02 am

Worked for me.
Thanks
Kubsoneiro
 
Posts: 4
Joined: Tue Jul 18, 2017 1:56 pm


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