Not importing hands

Questions and discussion about PokerTracker 4 for Windows

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Not importing hands

Postby JohnyB » Thu Jan 03, 2019 5:07 pm

Hello, I recently did currency conversion and it got interrupted and cancelled. Now my database does not import hands and when I press stop getting hands it just gets stuck.
I searched forums and read that you need to reindex or rebuild cache, is this correct?
I am currently running reindex, its running for an hour already, do I cancell it and do a rebuild cache instead?
JohnyB
 
Posts: 7
Joined: Mon Apr 03, 2017 2:48 pm

Re: Not importing hands

Postby Flag_Hippo » Fri Jan 04, 2019 7:41 am

The cache needs to be rebuilt when the currency is changed so if that didn't complete then you'll need to do a full cache rebuild. Be prepared for this to take a considerable amount of time if you have a large database and/or it's not on an SSD, so you'll want to run it when you're not using PokerTracker 4 for a while (such as overnight maybe). Make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start.
Flag_Hippo
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Re: Not importing hands

Postby JohnyB » Fri Jan 04, 2019 5:18 pm

I rebuilt cache, everything works great now.
Thanks for your help!
JohnyB
 
Posts: 7
Joined: Mon Apr 03, 2017 2:48 pm


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