After some random time HUD will stop updating

[ramabranch]

After some time of playing (normally between 20 minutes and 1 hour) my HUD will stop updating and become unresponsive. The HUD on some players is gonna show up like on the picture below and in others will just stay still not updating the stats. I can still move them around hitting ctrl+drag and I can still see popups but I cant change to session stats.



On task manager I can see postgresql using a lot of disk space and I think it may be that what's causing the problem.

I fix it by closing and opening again PT4 but I have to do it thru task manager cuz if I close it manually is gonna tell me that there are hands waiting to be imported (normally from 888 and/or WPN) and when I click to import now it takes long time and it seems to freezee.

I dont know if I explained the issue correctly, I'd be happy to provide more info if needed.

Thanks in advance

[Flag_Hippo]

Please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to is in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.