Unable to download Ignition Hand Grabber

Support for the Ignition, Bovada and Bodog Hand Grabber

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Unable to download Ignition Hand Grabber

Postby roylukobe » Thu Mar 07, 2019 8:22 am

When I open PT4, an notice will show immediately: Unable to download Ignition Hand Grabber, any idea? I am using Ignition and Bodog, anyone help?
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Re: Unable to download Ignition Hand Grabber

Postby Flag_Hippo » Thu Mar 07, 2019 1:30 pm

Please make sure your security software isn't interfering by adding an exception for your C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Apps folder. If that doesn't help please enable logging, reproduce this issue and send us your log file in a Support Ticket so we investigate:

Tutorial: Reporting A Problem
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