HUD Not Working on Ignition

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HUD Not Working on Ignition

Postby phifertoo » Mon Apr 08, 2019 11:48 pm

Hi - I have the full version of pokertracker 4 v4.15.11. I believe Ignition updated the user interface of the poker application within the last week. After the update, the HUD on my computer no longer works. As you can see from the attached screenshot, the pokertracker app has tracked 36 hands but the HUD doesn't appear. Please assist.
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Ignition.JPG
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Re: HUD Not Working on Ignition

Postby WhiteRider » Tue Apr 09, 2019 2:41 am

Have you tried closing down both Ignition and PT4, and starting up again? The Hud was working for me after the update.
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Re: HUD Not Working on Ignition

Postby blively » Tue Apr 09, 2019 1:16 pm

I'm having the same issue. Getting the stats but the HUD isn't working after the Ignition table update. Restarted and updated everything and still no HUD.
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Re: HUD Not Working on Ignition

Postby AK87 » Tue Apr 09, 2019 4:11 pm

I restarted twice and no HUD for me either.
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Re: HUD Not Working on Ignition

Postby WhiteRider » Wed Apr 10, 2019 3:20 am

Please enable logging (Configure > Options) and restart both Ignition and PT4 again.
Start up PT4 first then when it has fully loaded run Ignition.
Start 'Get Hands While Playing' and open a single table and play a few hands.
Take a screenshot of the table and when you sit out attach it to a Support Ticket. Also attach the hand history file for the table, and:
In the PT4 menu go to File > Open User Data Folder and in the window that opens go to the Logs folder. Compress all of the files there (not the Archive folder, just the files) and attach that to your ticket too.

Tutorial: Reporting a problem
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