Support for Winning Poker Network - new client

[RadioKAOS]

I might be having a similar issue as some of the other posters.

1. My hud stats display in client, but they aren't positioned in their correct seat. Plus, they randomly reorganize themselves. Occasionally, they are correct, but never permanently.
2. My hand replayer doesn't have hero positioned in preferred seat, nor does it every show hero hole cards.

Should I attempt to submit a log file, or do you have enough to work with and I should wait for an update.

Thank you in advance.

I've been having this exact same problem for the last week or two. Also, my WPN screen name has a space in it if that matters.

I'm also having this issue. The problem began when I played on Sunday, where the HUD would sometimes display the correct seating on one table, then wouldn't display the correct seating on others. Sometimes the HUD wouldn't display at all. I would stop the import then restart it to fix it sometimes. Now I'm playing on Tuesday night where the HUD was acting the same, but a few hours into the session the HUD won't display at all. The hands are still importing without any issue but the HUD is completely dead. Sending support ticket with log file.

[WhiteRider]

I might be having a similar issue as some of the other posters.

1. My hud stats display in client, but they aren't positioned in their correct seat. Plus, they randomly reorganize themselves. Occasionally, they are correct, but never permanently.
2. My hand replayer doesn't have hero positioned in preferred seat, nor does it every show hero hole cards.

Should I attempt to submit a log file, or do you have enough to work with and I should wait for an update.

Thank you in advance.

I've been having this exact same problem for the last week or two. Also, my WPN screen name has a space in it if that matters.

There is a known problem with screennames that have spaces, which we have addressed for the next release. If you open a Support Ticket we can send you an alpha version with the fix.

[carl91]

PT4 is now suddenly working with ACR. I hadn't logged in to ACR for about a week and a half and it's working fine now. There was a client update on ACR's end but I didn't change any settings or anything.