New update ravaged my setup

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New update ravaged my setup

Postby alexlhr » Wed Oct 09, 2019 12:22 pm

Hi, I play on a MacBook Air with Mac OS catalina, and I play on Winamax,

Since I've updated PT4 this week I have a lot of problems :cry: :
- HUD only appears on half of the tables (all the tables at the beginning of the session, but after leaving and reopen some tables, the new tables can't be detected). At this point I tried to "restart HUD", without effect. then I clicked on "stop getting hands", the button remains depressed, and the only thing I could do was to "force quit PT4", can't close it properly.
- The Hud for the players at the bottom of the table can't be displayed properly, it's cut in two, the more I go down the more it's invisible so I have to put it in the middle of the table, which is very, very uncomfortable.
- I can't access to the statistics occurrences when I pass the mouse on the stats, before the update It was perfectly working, I mean for example on the fold to 3bet stat, if you fly over with the mouse you can see something like 45/60 times, which is very useful.

The last two problems (HUD cut in two and occurrences) happens ONLY when I play the tables on my 2nd screen (Lg 21/9), but If I play on my Mac directly there is not these problems.

Idk what can I do, I had these problems on Mac OS Mojave as well this morning, so I did the Mac update because I thought that was the problem.
Maybe could I download the oldest version? Am I the only one who encounter this problem?

Thanks for your help and your time, have a nice day
Alexis
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Re: New update ravaged my setup

Postby oracle3222 » Wed Oct 09, 2019 1:02 pm

I have exactly the same problems, I hope they will release a new updtae soon to fix all these bugs.
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Re: New update ravaged my setup

Postby Flag_Hippo » Wed Oct 09, 2019 1:17 pm

Can you please report this to us in a Support Ticket with your log file where we can assist further:

Tutorial: Reporting A Problem

The previous version of PokerTracker 4 (v4.15.12) is available from here so please let us know in your ticket whether that resolves any of these issues or not.
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Re: New update ravaged my setup

Postby alexlhr » Wed Oct 09, 2019 1:26 pm

Thank you so much for the quick answer.
I'm going to download the old version.
Have a nice evening, thank you

Update : The old version doesn't work with Mac OS Catalina
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Re: New update ravaged my setup

Postby Aleksei555 » Thu Oct 10, 2019 5:24 am

After updating macOS Catalina 10.15 and new PT, HUD stopped working for me. Collects statistics but displays nothing on the table :evil:
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Re: New update ravaged my setup

Postby Easa » Thu Oct 10, 2019 6:00 am

Same problem for me, I already submitted a ticket.
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Re: New update ravaged my setup

Postby WhiteRider » Thu Oct 10, 2019 9:30 am

On Catalina the most likely cause of the Hud not appearing is not giving PT4 'Screen Recording' permission.
Please see this guide for how to enable that.
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Re: New update ravaged my setup

Postby Aleksei555 » Thu Oct 10, 2019 11:48 am

WhiteRider wrote:On Catalina the most likely cause of the Hud not appearing is not giving PT4 'Screen Recording' permission.
Please see this guide for how to enable that.


Yes thank you
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Re: New update ravaged my setup

Postby alexlhr » Fri Oct 11, 2019 7:44 am

WhiteRider wrote:On Catalina the most likely cause of the Hud not appearing is not giving PT4 'Screen Recording' permission.
Please see this guide for how to enable that.


The permission was already given for me, it isn't the problem I think.
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Re: New update ravaged my setup

Postby mustang9211 » Fri Oct 11, 2019 10:07 am

Ok so this seemed to work and make the HUD visible. However the HUD is now not aligned properly with the table and isn't responding well. Has anyone else had this problem?
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