Support for the Ignition, Bovada and Bodog Hand Grabber
Moderators: WhiteRider, Flag_Hippo, Moderators
by calutaxi » Sun Nov 24, 2019 2:29 pm
So after initial setup everything had been working fine, I would occasionally have a problem with 1 table now displaying a hud. That didn't seem to happen regularly though.
I noticed this week though I've been having a lot of problems with the hud working correctly (on cash tables). Generally I try to 4 table, I have PT4 running and grabbing hands before I open ignition. Once I get 4 tables going I've been noticing that only 2 are showing up, and sometimes on the others, it's just copying stats from the tables that I'm already playing.
I haven't changed anything with the configuration. I'm also not having any issues at all when I 4 table on stars.
-
calutaxi
-
- Posts: 2
- Joined: Mon May 19, 2008 11:58 am
by Flag_Hippo » Sun Nov 24, 2019 5:54 pm
So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it before you join any tables. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you then have any problem with having a HUD not appearing then take a
screenshot and send that to us in a
Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
-
Flag_Hippo
- Moderator
-
- Posts: 15169
- Joined: Tue Jan 31, 2012 7:50 am
by calutaxi » Sun Nov 24, 2019 8:43 pm
Flag_Hippo wrote:So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it before you join any tables. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you then have any problem with having a HUD not appearing then take a
screenshot and send that to us in a
Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
Alright, will do!
-
calutaxi
-
- Posts: 2
- Joined: Mon May 19, 2008 11:58 am
Return to Ignition, Bovada, Bodog Hand Grabber
Users browsing this forum: No registered users and 9 guests