PT4 Hud didn't working on pokerstars.com

Questions and discussion about PokerTracker 4 for Windows

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PT4 Hud didn't working on pokerstars.com

Postby izomorfby » Wed Oct 21, 2020 8:25 pm

Good evening. With the introduction of the default aurora on ps.com, HUD PT4 stopped working.
Sometimes hud flickers in the background of the table, but in general it is not displayed correctly.
How to solve this problem?
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Re: PT4 Hud didn't working on pokerstars.com

Postby socito » Thu Oct 22, 2020 12:57 am

same here.
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Re: PT4 Hud didn't working on pokerstars.com

Postby Flag_Hippo » Thu Oct 22, 2020 6:46 am

That sounds like you are not using the latest version of PokerTracker 4 so please update:

Download PokerTracker 4

If it's not working there please report your issue to us in a Support Ticket with your log file:

Guide: How to Create & Submit a PokerTracker4.log File
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Re: PT4 Hud didn't working on pokerstars.com

Postby izomorfby » Thu Oct 22, 2020 8:51 am

I'm using latest version PT 4.15.25.
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Re: PT4 Hud didn't working on pokerstars.com

Postby izomorfby » Thu Oct 22, 2020 9:05 am

I found what the problem is.
PT4 HUD does not work correctly with the classic theme of win7 x64.
With Aero PT4 HUD works correctly.
How can I solve this problem? -I really love the simple classic theme :roll:
izomorfby
 
Posts: 6
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Re: PT4 Hud didn't working on pokerstars.com

Postby Flag_Hippo » Thu Oct 22, 2020 12:52 pm

I don't know if that's possible so please send us this information in a Support Ticket with a log file that has recorded the issue:

Guide: How to Create & Submit a PokerTracker4.log File
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