Open Caddy Report Not Working

[the_luggster]

when i go to notecaddy and click on show report or open caddy report nothing is happening, is this right or should it open up another page

[nostrakhan]

when i go to notecaddy and click on show report or open caddy report nothing is happening, is this right or should it open up another page

It should open up a new window with the CaddyReport.

Can you please try to reset your settings back to factory to see if it solves the problem?

*Resetting PT4 NC Settings Back To Factory Defaults*
1. Close PT4 and navigate to: C:\Users\[WindowsUsername]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5.
2. Make a backup of the .xml files (copy/move them somewhere else on your pc).
3. Delete the .xml files from the directory in step 1.
4. Restart PT4, go into NoteCaddy and adjust your settings as you prefer again (File → Settings).
5. If you use Color Definitions, then import the ColorDefinitions.xml that you backed up from step 2, into NoteCaddy → Tools → Import Color Definitions.
6. Reset and reprocess the notes (File → Reset Notes).


If the issue persists, can you please start a support ticket? Here's a link: https://support.pokertracker.com/support/ticket/176

In the ticket, please provide:
-A link to this thread
-Log files (see below)
*Here's how you can send logs*
1. Enable Logging in PT4:  Configure → Options → Enable Logging
2. Reproduce what you were doing when the issue occurred.  When the issue occurs proceed with the next step.
3. Navigate to C:\Users\[WindowsUsername]AppData\Local\PokerTracker 4
​4. Make a copy of your 'Logs' folder and .zip it.
5. If the file is too big to send, please upload it to to a cloud service like OneDrive, Dropbox, or WeTransfer.com, and share a link.