PT4 Draining System

[Kep.]

PT4 Version 4.15.31

The past few days PT4 had been draining all of my computer resources. I don't know how to correct this. I ran housekeeping. I then wanted to do a back-up but PT4 crashed.
Nonetheless PT4 and postgre are consuming all of my memory. I have 75% of my hard drive space free and 16GB RAM

[Kep.]

Apparently closing the app and reopening it isn't good enough. It started working fine again after I restarted the service.

[Flag_Hippo]

Thanks for the update. If you have any further issues please send us a log file that has recorded this problem to us in a Support Ticket so we can see what's going on here:

Guide: How to Create & Submit a PokerTracker4.log File

[Kep.]

It's doing it again.

[Flag_Hippo]

We need a log file to investigate that for you so if you have one from the time that occurred send that to us otherwise enable logging in PokerTracker 4 (Configure -> Options -> Logging Enabled) and when this happens send your current log file to us in a Support Ticket so we can see what is going on here. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Thank you.

[Kep.]

Today's update seems to have corrected whatever the issue was.

[Flag_Hippo]

OK great. For now I would leave logging enabled (Configure -> Options -> Logging Enabled) so you can send us your log file in a Support Ticket should this happen again in the near future.