Chico HUD Stopped Working

[SupremeLeader]

Using PT4 v4.15.34
Chico client TigerGaming
HH converter: 'KingsHandsConverter'

Been using this setup for months and it was working fine until last week.

PT4 is successfully importing the HHs in real time, but HUD does not display.

A few other players have also told me Chico HUD stopped working for them.

Idea: maybe the PT4 table detection regex no longer works due to Chico changing table titles? Here's a recent example: https://imgur.com/a/wtt2rLC

[Flag_Hippo]

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with screenshots and the hand history files provided by your converter. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[SupremeLeader]

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with screenshots and the hand history files provided by your converter. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

Thanks. Submitted logs, hand histories and a video demonstrating the issue.

[JohnyB]

Did this thing get resolved? I am having same issue, HUD is not loading on Satellites that have -- in their name.
It says HUD loading... in PT 4, but it never actually loads, it works fine on other tables that are not satellites.

[Flag_Hippo]

That was an issue with the converter which was fixed on their end so you might want to contact them about this since if there is a mismatch between the table and the generated hands then the HUD will not be able to attach. You can also report your issue to us if required via a Support Ticket:

Tutorial: Reporting A Problem

[JohnyB]

I forgot to mention that I am using BetOnline card catcher instead of the one mentioned in the original message. Do I try to contact them?

[Flag_Hippo]

I can't speak for their support but they should be able to advise you on that.