888 Snap Hud

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888 Snap Hud

Postby morphote » Tue Aug 30, 2022 7:07 am

Following the latest update on 888 the hud is no longer showing.

Thanks
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Re: 888 Snap Hud

Postby Flag_Hippo » Tue Aug 30, 2022 12:10 pm

Try restarting both PokerTracker 4 and 888. If that doesn't resolve it then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing for a few minutes on a Snap table and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: 888 Snap Hud

Postby cooltoora » Tue Aug 30, 2022 1:36 pm

Same Problem Here..
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Re: 888 Snap Hud

Postby Ropolo » Tue Aug 30, 2022 2:30 pm

Same Problem :(
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Re: 888 Snap Hud

Postby rafaelboito » Tue Aug 30, 2022 8:36 pm

Same here
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Re: 888 Snap Hud

Postby Flag_Hippo » Wed Aug 31, 2022 5:29 am

An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.
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Re: 888 Snap Hud

Postby Ropolo » Wed Aug 31, 2022 7:19 am

Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


Thank you! It's working! :)
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Re: 888 Snap Hud

Postby Chris1234 » Wed Aug 31, 2022 9:10 am

Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


When playing 2 or 3 tables of the same Snap stake the HUD is now often appearing on the wrong table and/or is struggling to keep up in general (all was fine until the recent 888 and subsequent PT4 update). All is working fine if single-tabling Snap though.

It seems like the HUD is now guessing which is the correct table to attach to whereas previously there was something directing it to the right place.
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Re: 888 Snap Hud

Postby Ropolo » Wed Aug 31, 2022 9:27 am

Chris1234 wrote:
Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


When playing 2 or 3 tables of the same Snap stake the HUD is now often appearing on the wrong table and/or is struggling to keep up in general (all was fine until the recent 888 and subsequent PT4 update). All is working fine if single-tabling Snap though.

It seems like the HUD is now guessing which is the correct table to attach to whereas previously there was something directing it to the right place.


True, the HUD is now often appearing on the wrong table.
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Re: 888 Snap Hud

Postby Esir » Wed Aug 31, 2022 9:54 am

Chris1234 wrote:
Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


When playing 2 or 3 tables of the same Snap stake the HUD is now often appearing on the wrong table and/or is struggling to keep up in general (all was fine until the recent 888 and subsequent PT4 update). All is working fine if single-tabling Snap though.

It seems like the HUD is now guessing which is the correct table to attach to whereas previously there was something directing it to the right place.


Came in to report this exact issue, if you play 1 table of snap it's fine, if you start adding more it get's messed up. I see the hud from table 2 on table 1 for exemple
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