Unable to contact the registration server

[cdbr3799]

I've been using PT4 without issues for years and then suddenly today my Mac crashed and after restarting it PT4 has been unable to verify my registration. I keep receiving the error "PokerTracker was unable to contact the registration server to confirm the activation of your product. Please try again in a few moments." when I try to register it again. No idea what to try from here to get it working again...

[Ledizia]

The same thing is happening to me in Windows 11. the same issue...

this is the message i get:

Code: Select all

PokerTracker was unable to contact the registration server to confirm the activation of your product

[vinumatori]

same here....

[Ledizia]

Just now it has worked for me!
possibly it was a failure in the PT4 license server

[cdbr3799]

Still not working for me

[Armleg]

Same for me

[chipsnipper]

Same issue for me since yesterday. Still not working.

[mikemilleer]

hello I allways PT4 on a mac and never used the second machine; today im trying to install PT4 on a windows but is saying "PokerTracker was unable to contact the registration server to confirm the activation of your product.
Please try again in a few moments.";
can someone help?? thanks

[Kuubek89]

Would be cool if some admin comment on that

[Flag_Hippo]

This issue is currently under investigation and I'll post again when I have an update.