Hand missed via hand grabber

[mickyg]

Hello, I have noticed that ON OCCASION (rarely, but right now and previously) when I win a stack, 100bb, big pot, it doesn't record the hand into the database which is frustrating. Not every time. But sometimes.
When it is 100bb it has a huge effect on bb/100 and my database.

I am tired of importing hand histories after 24 hrs from ignition.

Any suggestion to get the hand added? - I suppose i download the hands again from the manual import. BUT will it add all hands already held as double ups - because hole cards are shown, or does it have the same hand ID and will recognise as duplicates, thus not affecting results? I suppose i could write the .txt file myself lol

When I click the hand history viewer (PT4 overlay on cash table) hand does not appear there, like it was not recorded.

I have attached the hand from the Ignition hand history box for my reference to add the hand manually.

Another question, is there a fast way to save hand histories, multiple .txt files into the same location?'

Thanks for your help.

On the positive, I played 2000 hands of Zone poker yesterday, and Ignition hand grabber was doing an excellent job of keeping up with 2 tables. I watched the live input as I played and cross checked the hands and it was keeping up accurately. So thanks for your work.

Thanks

[Flag_Hippo]

Hello, I have noticed that ON OCCASION (rarely, but right now and previously) when I win a stack, 100bb, big pot, it doesn't record the hand into the database which is frustrating. Not every time. But sometimes.
When it is 100bb it has a huge effect on bb/100 and my database.

If you are having trouble then please send us an Ignition Support Bundle that has recorded what's going on here via our PokerTracker support system here so we can further troubleshoot the problem. Thank you.

Any suggestion to get the hand added? - I suppose i download the hands again from the manual import. BUT will it add all hands already held as double ups - because hole cards are shown, or does it have the same hand ID and will recognise as duplicates, thus not affecting results?

Hands that are already imported using the grabber will be recognised as duplicates and skipped when importing downloaded hands from Ignition.

Another question, is there a fast way to save hand histories, multiple .txt files into the same location?'

If you are referring to saving hands from the Ignition client I don't have access to that so I'd suggest contacting the support team of your poker site to see if that's possible.

[kceow2981]

I'm having this exact same problem

[willkoenig]

I'm also having the same problem, super annoying. I'll open a ticket soon.

[waltonjb]

Last couple days, Ignition is not getting any hands in PT4 cash games. Support bundle being sent