Issues launching after updating

[Donkey111]

It did freeze in my case too, but only on the first run after installation. I waited and it unfroze itself after a while. It ran a little sluggish for a bit after that. No issues of any kind since.

PS: I remember checking my task manager. Postgresql was busy (a few % CPU) but PT4 was very quiet.

[Ventilatorrr]

That's great to hear! Thank you for the confirmation.

[123]

> . I would suggest that you use the previous release if you intend to play, and when you won't need to use your computer for a while, install the latest release, open PokerTracker 4 and just let it be. Make sure that your machine won't go to sleep in the meantime, and the upgrade will likely complete.

Thank you for the advice. Would you suggest to still run re-index on my databases after a successful update (as you suggested for downgrading to 4.18.1, which I did, but haven't yet run the re-index feature)?

[Ventilatorrr]

Re-index doesn't need to be done again after upgrading to the latest PokerTracker 4 release. You might see performance improvements if you upgraded to the latest patch of the PostgreSQL version you are using, and in that case, re-index would also be advisable.

[MI5 Mark]

Mine didnt launch at all after updating, my antivirus (ESET) deletes a file during installation. I've gone back to the previous version, no issues

[Ventilatorrr]

Please open a Support Ticket with a link to this forum thread, and also attach a log file, which you can find in your C:\Users\USERNAME\AppData\Local\PokerTracker 4\Logs folder, and we'll let you know what can be done to resolve this problem.