problems

[lolo260]

Several things
1- The software takes a long time to open. This doesn't seem normal to me.
2- The players' hands take forever to appear. This isn't normal.
3- The double click works very poorly. For quite a few years
Best regards

[Flag_Hippo]

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4:

Tutorial: Reporting A Problem

[lolo260]

I have several versions of postgre. Does this not harm the performance of pt4 or my PC?
How to delete previous versions?

[Flag_Hippo]

I have several versions of postgre. Does this not harm the performance of pt4 or my PC?

That wouldn't normally have a significant impact.

How to delete previous versions?

You can uninstall PostgreSQL versions that you are not using with PokerTracker 4 or any other programs:

Guide: Uninstall PostgreSQL on Windows

Guide: Uninstall PostgreSQL on macOS

[lolo260]

Apparently PT4 works under version 12 of POSTGRE. I made a backup of the database and reinstalled with version 16 of Postgre. we'll see what that gives

[lolo260]

hello I uninstalled all versions of posgre, I even recovered my database. I reinstalled posgre 12 and everything is fine the mucked cards appear quickly

[Flag_Hippo]

Pleased to hear it and thanks for the update.

[lolo260]

I have another problem that doesn't date from today.

when I double click on the HUD it does not change appearance. it is very difficult to get the switchover

[Ventilatorrr]

Does it sometimes work, but not all the time? Note that you can also enable/disable session statistics by right-clicking on the HUD icon and toggling the 'Session Stats' option. It might be easier this way.

[lolo260]

The problem is systematic. I noted your remark, I will try