pokerstars updated, now hud isn't showing

[FakeLovePT4]

Logged in to start playing for today, stars updated and now hud isn't showing.

My hands are being imported.

If i replay a hand in PT4 the hud shows.

I can see my zoom tables when I click 'view active tables', but the hud is not showing on the zoom tables. It worked fine previously and I haven't changed any settings in stars or PT4.

[Flag_Hippo]

So we can investigate that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing some hands on a table with 'Play Poker -> Get Hands While Playing' active, take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot & support bundle to a Support Ticket where a technician can review your logs and follow up with you:

Tutorial: Reporting A Problem

[babagos]

have the same issue

[Flag_Hippo]

have the same issue

If hands are importing but the HUD is not appearing on Zoom tables then try reinstalling PokerStars to see if that resolves the issue otherwise please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing some hands on a table with 'Play Poker -> Get Hands While Playing' active, take a screenshot and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot & support bundle to a Support Ticket where a technician can review your logs and follow up with you:

Tutorial: Reporting A Problem