My PT3 is well screwed. Need help please.

[mgamble4456]

Hi, my PT3 recently decided to stop working a few days ago. It would import new hands, but the HUD wouldn't work. So, I decided to re-install PT3 and postgres.

the first time i did it I just Unistalled both, then reinstalled them in the same way as shown on the main site. This didn;t work because it asked for my postgres password upon startup. I can't remember it from the first install.

So, I looked on this forum for some help. I found this page. viewtopic.php?f=45&t=8047#p36976

I tried to follow the instructions but i failed on the below point

3) CHECK FOR A FULL UNINSTALL AND REMOVE THE POSTGRES USER FROM THE SYSTEM (DOS PROMPT) - Go to start -> run... and type in /Program Files then click OK. Look for a folder named postgresql or pokertracker 3. If you see either of them, right click -> delete them. Now close this window and go back to start -> run... and type cmd then click OK. At the DOS Prompt type net user /delete postgres and press enter. You should see The command completed successfully. Now click the x in the upper right hand corner of this window.

the command, 'net user /delete postgres' didn't work. It says access denied.

Has anyone got any advice that might solve my problem and get me running again.

Thanks

[WhiteRider]

What operating system are you using?
Are you running as administrator?

[mgamble4456]

Running vista and yes as far as I know, i'm running as admin

[WhiteRider]

OK, I don't know the ins and outs of the Vista permissions issues, but it seems there are a few of them.
Do you have UAC turned off?
What version of Postgres have you installed?

Attn: Vista Users Installing PostgreSQL 8.3
Tutorial: Vista-How to Disable 'User Account Control' (UAC)

[mgamble4456]

I did the UC thing and tried to install postgres but again it didn't work. When i try to add my password it comes up with 'invalid username specified :login failure: unknown username or bad password'.

Does this have anything to do with not uninstalling the postgres username properly?

[WhiteRider]

I suspect so, yes.
There are a few really knowledgable and helpful people on this forum, so I'm sure you'll get some help soon.

[mgamble4456]

As a moderator, I'd hoped you'd be able to help me. You have no ideas?

[WhiteRider]

I'm not a Postgres or Vista expert..
If the full re-install method didn't work then I'm not sure what to suggest, sorry. I think the suggestions will be to do with using Safe Mode - in fact...

...a search of the forum comes up with a few suggestions:

Try this:
viewtopic.php?f=17&t=8753&p=40321&hilit=safe+mode+postgres#p40321

[mgamble4456]

Managed to find something to help me delete the postgres username in DOS.

Thanks for your help.

[WhiteRider]

Glad you got it fixed! What did you find?
Sorry I wasn't more help, but maybe I can add what you found to the Database / Postgres FAQ