Not importing FT tournament summaries

[ghaberman]

Since the last update I've had intermittent problems with importing tournament summaries. I swear the program was reading the summaries FT puts in the hand history folder, but the last few days that hasn't worked. I've also tried saving the emails from FT, but they aren't imported either. In both cases the file appears on the import screen like it's being processed.

[WhiteRider]

Beta 15, yes?
Next time you are going to import one of those files, please make sure logging is enabled (enable logging), and play a single tournament and let everything import then submit your PokerTracker.log file to the Support system , and link to this thread.

[ghaberman]

Yes, it's beta 15. I should have a chance to play tonight so I'll try to send in the log.

[WhiteRider]

Thanks.

[slikrik]

More than likely it's trying to stick the summary into a cash game hand... It's doing that to me. I've been trying to find time to create a new database and try importing just the two files in question to see if it does it repeatedly (actually there are multiple examples of it doing this) but I've been to busy.

[ghaberman]

Yes, it's beta 15. I should have a chance to play tonight so I'll try to send in the log.

Wouldn't you know it's been working the last couple of days. I've got the logging on all the time, so I'll send something if it refuses to import again.