Icehawk406 wrote:Hi, I'm having an issue with my Hud constantly crashing several times every hour. I have beta 15 and my PT3 is able to retrieve the hands fine. I usually open up the client and stop the hud and the import, and then restart both. At that point, the hands sometimes show up, otherwise I restart PT3 and then it works.
Can someone help me with this issue? I reinstalled PT3 (left the databasaes alone), but that didn't work. Thanks for the help.
Is this happening if you have the "Enhance Hud Performance" checkbox checked in the HUD configuration options as well? Also, try renaming your C:\Program Files\PokerTracker 3\data\layouts.pt3 file to something else to revert to the default HUD layout and see if that helps the issues at all. If none of the above helps, please enable logging (Configure -> Options -> Logging enabled), reproduce the problem and then shut down PT3 and attach the PokerTracker.log file and PokerTrackerHUD.log file found at C:/Program Files/PokerTracker 3, (not in the logs sub-directory), to a
Support Ticket. Also, if renaming that layouts.pt3 file helped, please attach that file to the ticket as well.