Beta 16 Released

[rjbrown1965]

To say I am disappointed with this release is a major understatement.

I asked two questions regarding this piece of software...

1. Auto Rate players
2. Selective exporting of database

And was led to believe that both would be out in this release ('see timeline' - 'features to be added next release' - THIS ONE WAS THE NEXT RELEASE !!!!!!!)

Can I have an honest answer when I can expect to get these features, 'within the next 2 or 3 months' doesn't really cut it anymore.

I also expected the cluster, analyse and vacuum to take a bit quicker than in the previous release, the cluster has been running for over an hour and a half now and it's still going...........and going........and going....

Not happy at all with the shenanegins going on at the moment, I get the feeling you rushed this out due to HM being released and most of us have been taken for mugs, buying software that is simply not up to scratch.

Please don't give me the 'you get a trial period' routine, I bought this on the strength of having bought PT2 and having been very pleased with that, so I obviously expected this to be an improvement, not a half arsed attempt at cashing in on the name of a very good piece of software.

Yours,
Not Impressed

[APerfect10]

To say I am disappointed with this release is a major understatement.

I asked two questions regarding this piece of software...

1. Auto Rate players
2. Selective exporting of database

And was led to believe that both would be out in this release ('see timeline' - 'features to be added next release' - THIS ONE WAS THE NEXT RELEASE !!!!!!!)

Can I have an honest answer when I can expect to get these features, 'within the next 2 or 3 months' doesn't really cut it anymore.

Please read the bottom of the State of PokerTracker - First Edition.

I also expected the cluster, analyse and vacuum to take a bit quicker than in the previous release, the cluster has been running for over an hour and a half now and it's still going...........and going........and going....

There is no way to speed this up. This is a PostgreSQL process which will be the same regardless if you were using PT3 or any other software that is using a PostgreSQL database.

Not happy at all with the shenanegins going on at the moment, I get the feeling you rushed this out due to HM being released and most of us have been taken for mugs, buying software that is simply not up to scratch.

Please don't give me the 'you get a trial period' routine, I bought this on the strength of having bought PT2 and having been very pleased with that, so I obviously expected this to be an improvement, not a half arsed attempt at cashing in on the name of a very good piece of software.

That is far from the truth. In fact it was the exact opposite situation. We announced our beta testing and HM announced their launch a few hours later. In hind sight, we probably should've waited a little longer but it's much more difficult than that. We announced a May 15th release in advance and had to meet that release date. Once again, I suggest you read the State of PokerTracker thread. We'll get the issues resolved and exceed your expectations moving forward.

Best regards,

Derek

[APerfect10]

Check your Task Manager. What processes are using the CPU and how much are they using?

I just open pt3... no table open, and 11 postgres is open... why? beta 15 working fine for me and now it's just impossible to play my game.

Something clearly is not right and it has nothing to do with PT3...it is with PostgreSQL. Beta 16 will use much less CPU and be faster due to the cache...

Send me a private message and we'll schedule a remote assistance session where I am sure that I can resolve the issue...

Best regards,

Derek

PS. I want to make a deal with you. If I get Beta 16 working for you and its not a bug or poor coding issue, I want you to come back into this thread and announce that.

[Manhat10ite]

I play sets of 9 sngs at a time. My first set went off without a hitch for the first time in months. Then I didn't play another set for 2 hours but had PT3 running. When I went to play a 2nd set after loading 9 sngs I noticed there was no hud. It takes about 12-15 minutes to get all 9 loaded. Hud never came on. I shut down PT3 and reloaded and everything was fine. I will play another set in a few hours and see if it comes back or not.

[APerfect10]

I play sets of 9 sngs at a time. My first set went off without a hitch for the first time in months. Then I didn't play another set for 2 hours but had PT3 running. When I went to play a 2nd set after loading 9 sngs I noticed there was no hud. It takes about 12-15 minutes to get all 9 loaded. Hud never came on. I shut down PT3 and reloaded and everything was fine. I will play another set in a few hours and see if it comes back or not.

Please enable logging and if it happens again send us the log file via the Support system so that we can look into the issue.

Best regards,

Derek

[rjbrown1965]

Please read the bottom of the State of PokerTracker - First Edition.

I have, thanks, but when I read the features to be added in the next release (this one) when I asked my questions a week ago those two items were supposed to be included.

So having read the same blurb a week ago, what is the benefit to doing it again ? will you actually stick to it this time or will they be put back to a later release again ?

There is no way to speed this up. This is a PostgreSQL process which will be the same regardless if you were using PT3 or any other software that is using a PostgreSQL database.

I will accept your explanation on this as I am not an expert in the database field, however correct me if I am wrong, would the ability to selectivly export parts of the database allow the cluster, analyse & vacuum process to be carried out on just those selected parts of the database (rather than the whole thing) thus speeding up the process where I need it doing ?

That is far from the truth. In fact it was the exact opposite situation. We announced our beta testing and HM announced their launch a few hours later. In hind sight, we probably should've waited a little longer but it's much more difficult than that. We announced a May 15th release in advance and had to meet that release date. Once again, I suggest you read the State of PokerTracker thread. We'll get the issues resolved and exceed your expectations moving forward.

I will again accept your explanation that you beat HM by a few hours by saying you would release on May 15th. However why did you have to meet the release date with a sub standard piece of software ? It isn't more difficult than that, wait until the majority of features are included and most of the bugs are ironed out then release a class bit of kit that everyone is happy with. (sure there will always be bugs and we expect that, but come on, I consider the things I enquired about pretty standard items, not some obscure request, hell you even have the auto-rate stuff in the software in places....just not implemented) Also I can list several pieces of software from major companies that certainly did not meet the originally publicised release date, in fact missed the date by months in some cases.

I don't really need to re-read the 'state of poker tracker thread'...... I own poker tracker, I know the state of it.

If actually providing the features I paid for is 'exceeding my expectations moving forward' then I think we will agree to disagree on the terminology used.

I understand your points, but understand mine, I am not impressed with this release and if the next one is as lacking in features as this one we will have this discussion again.

Regards

[Buford61]

Well I am very disappointed with this release also. Build 15 worked better for me. That one slowed the computer to a crawl when tracking 18 tables on full tilt and also crashed about once an hour with some crap about an access violation, and my personal stats came and went with the wind. However when reloaded it would pick up where it left off and the statistics seemed to be accurate.

This one has been a disaster since yesterday. Originally I did housekeeping and it came up with there was something wrong with the database so I was told to reload it all. After taking over an hour to purge the old database I began to load all of the hand histories over 1 million which took literally eight hours from 4 AM until noon. So fine at least it was done and then I ran housekeeping which took a couple hours and it got through the first three until it came to updating cache. That will run for a few minutes on my totally reloaded fresh database and then it stops with a clunk and says

An error occurred in the internal thread. Exception: Connection lost to database:PT3 DB

After trying that a couple of times with the same result I decided to just try to track hands and see what happened. It is clear it isn't picking up the entire database because most of the tables are shown with the players having no previous hands recorded and that rarely happens because I have a huge database. Then I was tracking a tournament my friend was playing and her original number of hands was correct and after a little while it stops saying she had almost 1600 hands that had been tracked and started saying only 41 as it did for everybody else at the table. It completely forgot its database in mid-game.

So I shut it off and tried again and again the updating cache worked about six minutes and then returned the same error about connection loss to database and the statistics page says the same. It will not load and it says "Connection lost to database:PT3 DB". I was a reasonably happy customer of PT2 and I was ready to buy this thing today if it had worked the way the optimistic forecasts said it would but this thing is a disaster for me. I would like getting the updating cache thing to work even though I have not paid yet because I intend to but this doesn't work. I certainly hope you're not going to tell me to purge the database and start over but I will do what it takes to get this thing to work if you will help thank you.

[BatsShadow]

Josh, I also saw the problem in Linux/Wine. As soon as the HUD started drawing, the entire table was drawn over with a gray box making it impossible to play. In addition, the CPU usage spikes I was reporting in beta15 have not gone away. Out of curiosity, did you change the rendering to draw a fully transparent window the size of the stars window? Transparency never worked in Wine.

I installed PT in my VM and beta16 so far worked great for me - I didn't look to see how much cpu it was using because it feels totally smooth. Note: this is the first version I have run in Windows, so I don't really have anything to compare against. Also, I only play 2-4 tables.

[APerfect10]

I have, thanks, but when I read the features to be added in the next release (this one) when I asked my questions a week ago those two items were supposed to be included.

So having read the same blurb a week ago, what is the benefit to doing it again ? will you actually stick to it this time or will they be put back to a later release again ?

Please re-read Development Timeline - Updated August 22, 2008. It says 'Features in Next Beta Release' -> Coming Soon. 'Upcoming Features' -> proceeds with a long list of items.

In the past, we have been guilty of over-estimating release dates. I will freely admit that and we are working hard to not let that happen again. That is not the case in this situation...

None of these features were ever scheduled for Beta 16 nor would it have been possible. We will get this list updated shortly now that B16 has been released.

I will accept your explanation on this as I am not an expert in the database field, however correct me if I am wrong, would the ability to selectivly export parts of the database allow the cluster, analyse & vacuum process to be carried out on just those selected parts of the database (rather than the whole thing) thus speeding up the process where I need it doing ?

Yes. The smaller the database size the faster that the cluster/vacuum/analyze will perform.

I will again accept your explanation that you beat HM by a few hours by saying you would release on May 15th. However why did you have to meet the release date with a sub standard piece of software ? It isn't more difficult than that, wait until the majority of features are included and most of the bugs are ironed out then release a class bit of kit that everyone is happy with. (sure there will always be bugs and we expect that, but come on, I consider the things I enquired about pretty standard items, not some obscure request, hell you even have the auto-rate stuff in the software in places....just not implemented) Also I can list several pieces of software from major companies that certainly did not meet the originally publicised release date, in fact missed the date by months in some cases.

I don't really need to re-read the 'state of poker tracker thread'...... I own poker tracker, I know the state of it.

If actually providing the features I paid for is 'exceeding my expectations moving forward' then I think we will agree to disagree on the terminology used.

I understand your points, but understand mine, I am not impressed with this release and if the next one is as lacking in features as this one we will have this discussion again.

Regards

Let me once again re-state what I posted in the "State of PokerTracker" post. All PT2 features, not currently in PT3 will be available by the end of September.

I also stated that we would exceed your expectations moving forward and in the months to come. Putting the two together would mean that:

1. We will be extremely fast in getting the remaining missing PT2 features added into PT3
2. We will be adding a lot of new sites and features after that in a very timely manner

We have stated for quite some time that Beta 16 was going to be a stability/performance release. New features were never scheduled for this release which is why in your terms it is "lacking". It is lacking because they were never scheduled. These features will now be added in the next releases...

Best regards,

Derek

[Rumbler]

Hi PT3 team,

I `m really disappointed with your software AND your information policy.

When you launched PT3 in May you said Ongame would be fully supported within two weeks.

Now three month later you release Beta 16 which should include full Ongame support, as you told in the timeline thread.

But nothing happened. You don`t even answer the guys questions about Ongame support.

I expected this kind of behaviour and bought Holdem Manager some weeks ago.