Exception Occured updating the cache

[schreji]

ok, followed the instrucitons...the ticket is here:

http://www.pokertracker.com/support/tic ... t_id=28612

[DMoogle]

I'm having a similar problem.

I just bought a new computer and am using 64-bit Vista Ultimate. I run PAHUD as Administrator, set it to use my two Omaha Access databases, and set it to use a cache. Once it starts to build the cache, I get an error that says:

PokerAce HU Error! Unable to update cache. An exception as occurred.

I tried repairing the databases, but that didn't solve it. What else should I try?

[Hiddukel]

+1

I have the same problem. Just bought a new computer with Vista x64.
I use PAHud with PTO. PAHud gives an error message everytime I try to update the cache, saying that an exception occured.

I am of course running PAHud as administrator.

[WhiteRider]

Please enable logging, reproduce the problem and send the PAHud.log file via the Support system so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File

[DMoogle]

Here you go:
http://www.pokertracker.com/support/tic ... t_id=29233

[WhiteRider]

Thanks.

[DMoogle]

I'm sure you guys are busy, but any update?

[WhiteRider]

You should already have a reply from Derek.

[DMoogle]

Oh sorry. I thought that when tickets were replied to a notification e-mail was sent, so I didn't bother checking it.

[WhiteRider]

Yes, you should have got an email, but I'm still getting emails from some support tickets I did much earlier today, so maybe there's a backlog on the server somewhere..
You can always check My Tickets too.