I'm having trouble inporting hands on pokerstars

[Camilio81]

I've never had a problems inporting hands on pokerstars but for some reason there is no files found when I auto import. All the other sites work fine, can somebody help me out. TY

[ptrack pat]

If you are using Vista then make sure you are starting all your poker programs as administrator
viewtopic.php?f=30&t=1378

Next, click the help link at the top right corner of the Stars auto-import window and make sure PokerStars is setup to save the files to the hard drive and that you are pointing to the right folder like it details there.

[Camilio81]

yes everything is correct. i double checked the help guide i've had pt for months and never had a problem. For some reason it says no file found when i auto import. This has never happened its working fine on fulltilt I cant seem to get hands on stars.

[Camilio81]

No hand history files have been created/updated since the last import.

[ptrack pat]

Check the folder where you are telling PT to look for the files. Are there any there??? If not, then PokerStars is not saving the files to that folder. So you need to contact them to see why its' not.

[argyllman]

I was having the same prob today.
Check in PS lobby under options >hand history

I found that for some reason the box was not checked to save HH

[Camilio81]

Hello Camilio,

Thank you for your email and for allowing us to be of assistance.

In our latest update, we fixed certain hand history problems our
client was having with the new Beta Hand Replayer. However, we are
aware that PokerTracker is not working properly after these changes.

Unfortunately, we cannot fix this problem with PokerTracker, as it is
a third party application not associated with PokerStars. PokerTracker
should be aware of the problem and will issue a patch once they have
resolved the formatting issues. Unfortunately until they do
PokerTracker will not work properly with PokerStars. You can find
more information at:

http://www.pokertracker.com/

Thank you for choosing PokerStars! If you have any more questions,
please let us know.


Regards,

Mariana
PokerStars Support Team

This is the email pokerstars sent me Pat.

[ptrack pat]

this is some canned response from their support, they don't have a clue. The problem isn't that PT is giving errors on the hands, that was fixed in 2.17.03b, the problem is PokerStars is not saving the files to your hard drive. That is their problem if their software doesn't save the files. You need to ask them to not send you some canned response and to help you figure out why their software isn't writing the files to your computer.