no HUD after ongame software update

[plasticbippy]

At last also tried PT3 because of recent ongame update. What to say.. it's awful, mainly mentioned popup. Going to try Holdem Manager now..

Exactly what is the problem with PT3?
If you have problems with PT3, please post in the PT3 section of the forum, or create a ticket on the Support system.

It seems pretty clear that you're not giving priority to PAHUD customers and instead are trying to push them into buying your newer product, which is still in beta as far as Ongame is concerned. What you're ending up doing is pushing them towards HEM, because we are not sheep and we don't like to be pushed, we like to get the support we paid for.

I can't believe that the changes made by Ongame for their latest update are more than a moment's work for your programmers. As Derek has said, he has "a mountain of things to do" - in truth this issue just isn't important enough for him.

[davidab157]

This is getting ridiculous guys. It's simple, at the moment you are probably losing alot of customers to the frankly much better HM as people prefer it to PT3, but now you are also driving away the PT2/PAHUD customers who haven't got around to choosing one of the updates because of a lack of compatibility with certain sites.

We paid for a product and support and you have SERIOUSLY let everyone down with this issue, so as far as I'm concerned it will be a cold day in hell before I buy PT3. One day we will all move away from PT2 and it's your job to make sure we buy your product in the future. You've failed badly.

[Duchas]

If you want my opinion.. i have tried HM and PT3, i preffer HM to PT3 inOngame 100%, but if PT ppl upgrade the PT2, with the new stats of PT3 (%3bet, etc...) just that, i will pay like 100$.

[pokerwolf]

My problem is that I mainly play Omaha at Ongame, so I have to rely on PT2+PAHud... please fix this guys !

[benthj]

HM 1.06.0.3h works fine for me.

I need a software with a serious support. I can't wait a week each time ongame makes a change.

What you need is a pokersite that care about customers, which Ongame definitely doesn't.

You don't think the PT guys are working on this?

[eratostenes]

HM 1.06.0.3h works fine for me.

I need a software with a serious support. I can't wait a week each time ongame makes a change.

What you need is a pokersite that care about customers, which Ongame definitely doesn't.

You don't think the PT guys are working on this?

Dou you really think a week is needed for a minor change?

[nacekk]

i just reinstaled HEM and gave it a second chance...its not that bad u just have to be patient while adjusting...It looks ok with a good table skin...

[Cinthia]

STILL NO PATCH ???
The most important thing about a software is the support, and it seems to not exist here.
I want an OFFICIAL MESSAGE from PokerTracker Software saying when will the patch be released, and why so late.

[Cinthia]

Let´s start here a tutorial about how to buy and configure HOLDEM MANAGER and why is better than PT3.

[Lucky_M]

This really sucks. Guys do something about it. I don´t mean to scare you or whatever, but this really takes long. Please be so kind and at least post a reply and tell us, when we can expect the fix. I´m not a fan of HEM, but if I will have to switch to HEM, i won´t come back.