Can't import hand from FTP

[whyme still]

Hi,

I have those two errors message when importinghand from FTP:

1-Full Tilt: Error: Invalid pot size for hand #8341926459 (Hand #8341926459)
2-Full Tilt: Warning: Encountered cancelled hand history. (Hand #8373212636)


I am unable to import any hand since i got those messages. I am using v3.00 build 3 version and I am using vista. I had those kind of problem with other version of pt3. This situation is getting very frustating. When are you going to fix those bug for real and what can I do know to fix that?

Thank you

Ben

[whyme still]

Got a new line error:

Full Tilt: Error: Invalid action line encountered. (Hand #8386282613) (Hand #8386282613)


Ben

[WhiteRider]

Please send the hand history files that are causing these errors to us via the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
If you move those HH files out of the HH folder, are you then able to import more hands?

[lerayfab]

I downloaded latest PT3 version (trial), and it cannot read from Full Tilt saved files....
It gives me only errors (hand history files, and tournament summaries), whereas they seem OK when I open them on Notepad...

What's wrong ? Do I have to do something somewhere ? In Poker Tracker config ? In Full Tilt ?

[whyme still]

You need the files were I save my hand history in my computer, is that right? And sorry I am french and I have a very hard time to understand your last question.

Ben

[WhiteRider]

First: both of you please make sure that Full Tilt is installed in English. PT3 can't understand the hand histories if they are not in English.

You need the files were I save my hand history in my computer, is that right? And sorry I am french and I have a very hard time to understand your last question.

Yes, that's correct.

Close Full Tilt.
After you send us the files that are causing the problem, open the hand history folder and move all the old hand history files to a different folder somewhere completely separate.
Then open Full Tilt again and try to import again.

[gerbenarkesteijn]

"If you move those HH files out of the HH folder, are you then able to import more hands?"

it worked for me, thank you

[WhiteRider]

Glad you got it working, but Please send the hand history files which were causing the problem to us via the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Thanks.

[whyme still]

Hi,

I am receiving the same error message that I post in my first post. I did not respond because the problem stop at that moment. So what should i do now, repost the file like you said at first?

Thank you

Ben

[WhiteRider]

Yes, please send us a file that gives this problem when you import, and make sure you link to this thread.