beta 24 hud not showing hero stats

[sookmctourie]

Anyone still having problems, please try this version:

Beta 24.2

Let us know if your problems continue with this version.

I now have Hero stats with beta 24.2

Thanks Josh

Art

[kraada]

Godern:

Could you please enable logging (Configure --> Options --> Logging Enabled and restart PT3) and import while playing for one full orbit and attempt to pop open the hero popup a few times, then attach the C:\Program Files\PokerTracker 3\PokerTracker.log and C:\Program Files\PokerTracker 3\PokerTrackerHud.log files to a support ticket and it'll help us pinpoint what's going on in greater detail.

If you could also reply here in this thread with your ticket number, we'd appreciate it.

[pokerjim]

The problem I'm having with the first beta 24 that I downloaded the morning of 1/22 and beta 24.2 is that hud stats set to show for everyone except hero still show for the hero and can't be turned off.

[kraada]

Jim,

Could you please enable logging (Configure --> Options --> Logging Enabled and restart PT3) and attempt to import while playing for one full orbit then attach the C:\Program Files\PokerTracker 3\PokerTracker.log and C:\Program Files\PokerTracker 3\PokerTrackerHud.log files to a support ticket and let me know the ticket number and we'll try and get that fixed ASAP.

[pokerjim]

I created a support ticket and attached the files you requested. the ticket number is 48230.

Thanks,

Jim

[Dan_Jazz_Man]

Hi all,

The new(ish) Beta24 fixed the appearance of Hero Stats in the HUD, however it seems that there is still something funky going on as the Default Pop-Up isn't populating - all the entries are there, but where numbers (or even name) would be there is simply blank space.

Has anyone else encountered this? It is only for Hero, all the Villains pop-ups are working fine, including the default.

Thanks in advance!

I'm having the exact same problem as well.

[WhiteRider]

Dan - do you have a ticket in about this too?
If not, please send us a log file.

[zdarma]

I have downloaded and installed beta 24.2 and am still having problems with the Hero stats. Do you guys still need logs for it? If you do, let me know and I'll enable them and send them with a support ticket.

[WhiteRider]

Yes, please send us your log file.

[zdarma]

Yes, please send us your log file.

Ticket created under number 48460