mixed holdem tourney on stars

[zf12]

playing the mixed holdem on stars and getting this error:


PokerStars: Unable to import hand (#26833500747). Reason: Invalid limit (Hold'em No Limit NL (6 max)) for hand #26833500747

[kraada]

Could you please zip up and attach the hand history from this tournament to a support ticket so that we can look into what's causing the problem? We'd appreciate it.

[zf12]

kraada,

im a total computer idiot, dont even know what zip up means

[kraada]

Highlight the files, right click and click Send To -> Compressed Folder. Then attach that compressed folder to the ticket.

[rahoec]

has this problem been fixed?
getting the same error when playing mixed game tourneys on poker stars

thx

[kraada]

I'm not finding the bug easily for the problem in question. Could you PM me your ticket number? Once I have that I can look up the status of the bug much more easily.

[rahoec]

don't understand, sorry...
which ticket number? and pm is personal message..?!

[kraada]

Go to your My Tickets page and you can see your open tickets. Find the one that is for the issue and there's a 5 digit number there which is what I need. Either post it here or click on my name then the PM (private message) button and send me a message with the number that way and I'll check on it for you.

[rahoec]

ok, but i do not have an open ticket...
i am not the original poster of this thread.., i was just experiencing the same problem as the original poster. meaning pt3 is not able to import hands from mixed holdem games from stars. so i searched the forum looking for some solution. thats where i found this thread and i was curious whether a solution was found to the problem...
i never opened a ticket concerning this problem..., if you need me to do that i will
thx for your time

[kraada]

My apologies for not noticing that. I've located the bug, and it is in our bug list to be fixed. I don't know exactly when it will get fixed, unfortunately, but the issue will not be forgotten.