For those having trouble with Beta 28, please enable logging (Configure --> Options --> Logging Enabled and restart PT3) and attempt to import while playing for one full orbit then attach the C:\Program Files\PokerTracker 3\PokerTracker.log and C:\Program Files\PokerTracker 3\PokerTrackerHud.log files to a
support ticket and we'll look into what could be causing this for you. We have tried but are unable to reproduce this problem ourselves so we do need your log files to figure out what is causing the trouble.