Ongame P5 engine and PT3

[WhiteRider]

The HUD of course uses more resources than not using it..

Please enable logging, reproduce the problem and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[Vice]

Yeah, sure, but my laptop is pretty OK, it has 1.86GHz Dual Core processor and 3GB RAM. The funny thing is that a buddy of mine also 6tables at Ongame, and his HUD is working (although it is crushing from time to time). His computer has 2.20GHz Dual Core and 4GB RAM.

I will submit both mine and his log soon.

[tarix]

Yeah, sure, but my laptop is pretty OK, it has 1.86GHz Dual Core processor and 3GB RAM. The funny thing is that a buddy of mine also 6tables at Ongame, and his HUD is working (although it is crushing from time to time). His computer has 2.20GHz Dual Core and 4GB RAM.

If he has a 7200RPM hard drive and you don't then his system is, in terms of PokerTracker 3, almost twice as powerful as yours. We really don't require that much CPU power to run, but an extra gig of RAM and a faster hard drive is a major difference for our software.

[claus_9]

I keep importing more and more duplicates when I start auto-import, and clearing the database doesn't seem to help anymore. how do I fix this?

[r3ddrag0nx]

how's the support for redkings, hollywood poker, etc (ongame) now? does the hud work now? do i update to 28.1?

[WhiteRider]

I keep importing more and more duplicates when I start auto-import, and clearing the database doesn't seem to help anymore. how do I fix this?

That's because the hands are no longer stored in the statistics database file - they are now written in text files.
You need to enable the 'move processed files to' option - see the Tutorial: Using Auto Import.

how's the support for redkings, hollywood poker, etc (ongame) now? does the hud work now? do i update to 28.1?

Beta 28.1 works with the new OnGame software.
The hand histories don't include tournament numbers so these can't be imported until OnGame fix their software.

[Anpfiff]

I found another bug. It seems that not only the stats are at the wrong position, but also they are not saved when I move them to a new position. I press save layout of course.

[WhiteRider]

The stats will be in the "wrong places" initially because the table layout changed a little, but you should be able to reposition and save them.

Are you using Vista? Are you still running PT3 and OnGame both as Administrator?
When you PT-icon > Save Layout it only affects the current table and any tables you open after you save - any other tables that are currently open are not updated automatically, you would need to PTicon > Reset them.

[Anpfiff]

I am not using vista, I am using XP.
I position the stats, then I press the PT icon->save layout. When I close the table and both softwares (PT3 and Pokerclient) and reopen it. Then the stats are not at the saved position. But it seems like its only for some positions. So maybe it also has to do with the expanding/closing of the panel on the right. I saved them when the panel was closed, but the table always starts expanded. Before and after I close it the stats are not in the right position.

[WhiteRider]

Ah, yes - that will make a difference because that panel on the right changes the size of the table window.
You'll need to position and save the stats with the panel open if that's how the table opens.