Problem beta 28

[WhiteRider]

Derek's post points this out: the tutorial explains this.

Everyone, please enable logging, reproduce the problem then send us your PokerTracker.log file so that we can look into the issue. (You will need to enable logging via the method where you cannot start PT3)

Tutorial: How to Create a PokerTracker 3 Log File

Please submit your log files to us via the link below:

PokerTracker Support for Derek

Best regards,

Derek

[Just_us]

How would a person enable logging when the program wont launch after upgrade ??? doesnt the program need to be running or am i missing something ?

See the link from "APerfect10". You had to edit the config file.

[VMAN1500]

i tryied to access the file per the instructions but it say window cant open because it doesnt know what program created it . i still at a loss

[WhiteRider]

It's a text file - you can open it in Notepad.

[Flex0r2]

Yeah i have the same problem,also have XP and upgraded to Beta 28.3 and since then PT3 doesn't start anymore(not even the PT3 start loading screen comes)! So I installed build 4 .... but that version doesnt't work with my layout!Can anyone send me beta 28.1 or 28.2 or tell me where i can download it?,cause with that versions everything was ok!

[VMAN1500]

Windows wont open the file doesnt know what program created it -? i read the vista issues and it seems alot of people are getting the same problems but were running xp ?
a confusing mess indeed . thanks again for all the help

[VMAN1500]

ok got it sorry havin a donk morning -- so the text file is open and Y for logging . do i copy that info and send to Derek ??

[VMAN1500]

again im a donk - sent the proper file to Derek . hope were back on track .

[WhiteRider]

Yeah i have the same problem,also have XP and upgraded to Beta 28.3 and since then PT3 doesn't start anymore(not even the PT3 start loading screen comes)! So I installed build 4 .... but that version doesnt't work with my layout!Can anyone send me beta 28.1 or 28.2 or tell me where i can download it?,cause with that versions everything was ok!

You can't re-install Build 4 as there have been too many changes since then.
Please re-install Beta 28.3 and submit a bug report as requested by Derek/APerfect10.
Once you've done this you can re-install Beta 28.1 from this link - please submit your bug report first, though, so we can work out what the problem is.

VMan - glad you worked it out.
The file you need to attach to your ticket is PokerTracker.log in the main PT3 folder.

Tutorial: Submitting a Bug Report

[Soundblast]

How successes in the problem decision?