PT4 not showing money won/lost anymore

Questions and discussion about PokerTracker 4 for Windows

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PT4 not showing money won/lost anymore

Postby Reventia » Sun Mar 24, 2024 12:34 am

Hi,

My PT4 is not showing money won/lost anymore on 'Play Poker' 'View today's hands' anymore. How do I change it back?
Reventia
 
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Re: PT4 not showing money won/lost anymore

Postby Reventia » Sun Mar 24, 2024 1:33 am

Also, whenever I click to stop getting hands the PT4 prompts to import new found hands. SEe the attachment. The last time I did that my database got corrupted. Please help :(
Attachments
Skärmavbild 2024-03-24 kl. 06.32.02.png
Reventia
 
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Re: PT4 not showing money won/lost anymore

Postby Flag_Hippo » Sun Mar 24, 2024 7:09 am

Reventia wrote:My PT4 is not showing money won/lost anymore on 'Play Poker' 'View today's hands' anymore. How do I change it back?

In 'View Todays Hands' what report are you using? If you are now in the 'Hands Summary' report you need to go back to the 'My Hands' report.
Reventia wrote:Also, whenever I click to stop getting hands the PT4 prompts to import new found hands. SEe the attachment. The last time I did that my database got corrupted. Please help :(

So we can see what's going on here and advise you accordingly please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: PT4 not showing money won/lost anymore

Postby Reventia » Sun Mar 24, 2024 9:07 am

Flag_Hippo wrote:
Reventia wrote:My PT4 is not showing money won/lost anymore on 'Play Poker' 'View today's hands' anymore. How do I change it back?

In 'View Todays Hands' what report are you using? If you are now in the 'Hands Summary' report you need to go back to the 'My Hands' report.
Reventia wrote:Also, whenever I click to stop getting hands the PT4 prompts to import new found hands. SEe the attachment. The last time I did that my database got corrupted. Please help :(

So we can see what's going on here and advise you accordingly please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.


Thanks, this solved it. I never noticed that I'd clicked the hands summary button -_-
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